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Before you call

Power Restoration

Outage FAQs

Report an Outage

Call 800-367-2832 day or night to report an outage, or by clicking on the Report an outage icon at the right. Thank you in advance for helping to identify where a fallen tree or bad weather may have damaged our distribution lines. With your help we will locate the problem and restore service as quickly as possible.

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Before you call:

Have the following info ready before making the call:

• name in which the account is listed
• your name and phone number
• account number
• pole number from your billing stub can be helpful
• the time of the outage
• any flashes or unusual noises that may identify the source of the problem

Our automated system can identify your location by your phone number if it is registered with your CVEC account. Add your mobile number to your account if you think you might call in an outage using your cell rather than a landline.

If we have your phone number on record, our system will ask you to confirm the location and whether you want to report an outage. The system will also ask if you want a call back when we think that your service has been restored.

When using the automated system, members may leave recorded messages regarding the location of trees on a power line, line on the ground, or other important information.

Members with rotary dial phones should wait for the automated system to connect them to the next available representative. A preparation for future outages might be to purchase an economical “princess style” phone that plugs directly into a telephone outlet but has push button capability.

Members may speak to a CVEC representative or someone from our call overflow service who can manually enter your outage information.

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CVEC's Outage Management System:

The details of each reported outage are entered into the CVEC Outage Management System, where they remain until they are cleared from the system by our dispatchers.

The Outage Management System utilizes predictive analysis, combining the reported outages along a line section to determine where a fault location likely has occurred and where a recloser has operated.

In addition to taking outage reports from members, field personnel will patrol circuits to conduct a damage assessment during major outages.

With information in hand, crews are then dispatched to where they can do the most good, typically to the fault location closest to the substation. Once that fault location has been cleared and the necessary repairs made, then the crew will contact dispatch and attempt to re-energize the circuit.

Power will either flow to the end of the circuit or to the next fault location where a protective device will operate. The Outage Management System will once again utilize predictive analysis and initiate an automated call to members who should have power restored. If members are still without power, they are should re-enter an outage report.

Thank you in advance for helping to identify where a fallen tree or bad weather may have damaged our distribution lines. With your help we will locate the problem and restore service as quickly as possible. Know that a CVEC representative that you reach by phone will have very little information for you until a repair crew arrives at the fault location.

 

 

Corporate Headquarters:

800 Cooperative Way

Arrington, VA 22922

Payments:

Dept. 1340  |  PO Box 2153

Birmingham, AL 35287-1340

Correspondence:

P. O. Box 247

Lovingston, VA 22949